Medical Emergency Abroad: What to Do, Step by Step
When something goes wrong far from home, a calm sequence of steps saves money and stress. This one follows the process our partner describes: contact the operations center first.
1. Get urgent care first
If it is life-threatening, go to the nearest emergency service immediately. Insurance paperwork can wait for real emergencies.
2. Call the 24/7 operations center
Our partner states that its operations center works 24/7 and that its authorization comes before any expense. Call as early as you safely can, before paying for non-urgent care. Numbers by country are published on this site and on the partner's website.
3. Keep every document
Medical reports, invoices, receipts and prescriptions are needed for reimbursement. Photograph them and keep the originals.
4. Ask before you pay or move
Ask the assistance team what they authorize and where to be treated. Do not agree to expensive transfers or procedures before authorization unless it is urgent.
Frequently asked questions
Who should I call first in a medical emergency abroad?
For a life-threatening situation, local emergency services. Then call the partner's 24/7 operations center as early as it is safe to do so.
Why call before paying?
The partner states that its operations center's authorization comes before any expense, so calling first avoids problems with reimbursement.
What documents should I keep?
Medical reports, invoices, receipts and prescriptions. Photograph them and keep the originals.
Get your quote in minutes
Click through to the official quote tool of our partner Protege Tu Viaje. You can also quote via WhatsApp — the partner advertises up to 65% off on that route.*
Open the Quote Tool →Opens on cotizadorv2.protegetuviaje.com in a new tab. *Offer advertised by the partner; terms set by the partner.
This guide is for general information only and is not insurance advice. Claims about Protege Tu Viaje are those published by the partner on its website; confirm exact terms in the quote and policy before buying.